Welcome to the Visitor FAQ
Find all information on how to best utilize the online event platformDownload Full Guide
Our online event platform has been re-designed to give you a more valuable event experience. You can now get a head start on the event by connecting with your target audience in advance and showcasing your products to potential buyers.
We know that navigating a new platform can be difficult. This guide will help you to make the most of what it can offer. Read on to find out how to:
- - Represent your company through your online profile.
- - Showcase your products to potential buyers.
- - Engage with valuable contacts by connecting, messaging or setting up meetings.
- - Capture real-time leads that will maximise your company’s ROI.
Set-up your profile
Let everyone know who you are by setting up your profile correctly.
Download the guide to see how!
Messaging and Meeting
Find out how to message your potential new partners or reconnect with your contacts!
Download the guide
Looking for a specific exhibitor? Find out how to, by downloading this guide!
Sessions and Speakers
Make sure to attend our insightful content sessions. Find out how to search for a session, add it to your calendar and how to join, by downloading the guide below!
Download the guide
Frequently asked questions
Once you login to your profile, you’ll be able to add information to your profile. Your name, company and job title will be included automatically from your registration. You can also upload a personal profile picture. We highly recommend choosing the product categories you’re interested in for the virtual event, to allow for effective networking.
Yes, to reset your password, click here to reset your password on the login pop up window.
In the education section of the platform, you can view all the sessions, and simply click ‘+ to my schedule’.
The technical conference sessions and the Sustainability Corner presentations will be available for you to watch on demand at any point during the online event. The Marketing Trends presentations will take place the first week of the online event, and you can check when they’re happening in the Education section of the platform.
To view a conference session, you just need to click on the session information. If on demand, you can watch it at any point. If scheduled like the Marketing Trends presentations, you’ll be able to see when the session is about to start and join.
To send a meeting invite, you can either click on their on their profile, or click on the calendar icon on their contact card to see the messaging option. You can schedule meetings either online or in-person.
You can view your favourite in your profile. To navigate to your profile, click on ‘Profile’ on the top right of the virtual platform.
Yes, please go to the All Exhibitors or All Products tab. There you will be able to filter out the categories you are most interested in.
Please contact our customer services team, and they will be happy to help. You can contact them via the online form here.
You can find your digital badge directly within the Online Event app and desktop platform.
Go to My Profile tab and then My Meetings, and within this tab you will be able to see the status of all your meetings.
When you select the meeting time, you can either view in your time or the event time.
You can download the mobile app by clicking here for Apple and here for Android.
Are you based in China and facing issues accessing the app stores please click here to download the app without having to access the App Store.
Yes, we will have representatives onsite at the InfoHub areas sat behind the 'App and Lead Retrieval assistance' desks.
InfoHub 1 - Galleria (G0A1)
InfoHub 2 (Hall 4.1 foyer (H4X2)
If I am interested in specific products, where do I find more information?
Go to the All Products tab and use the filters to search for the relevant products. If you are interested in learning more about a certain product, you can reach out to the exhibitor directly to set up a meeting to find out more.